At Workforce Solutions Alamo (WSA), the health and well-being of our employers, employees and communities is our top priority. We understand the concern and uncertainty you may be feeling because of the effects of COVID-19, and we are committed to being responsive to your needs as the situation evolves.
ESSENTIAL WORKER CHILDCARE
If you are an essential worker in need of child care near your home or work, access our Frontline Child Care Availability Portal to view a map of licensed child care centers, licensed homes, and registered homes. It will show each facility’s operating hours, along with the number of open seats for each age group at the facility. Once you locate an appropriate center near you, you will need to contact the child care facility directly to enroll your child.
The State of Texas is working hard to ensure the health and safety of all of its citizens. It is important that we all work to practice social distancing and limiting our contacts with others during this time. If you are able to have a family member, relative, or trusted neighbor care for you children in lieu of a childcare provider, we encourage you to do so. While our childcare facilities will follow the safety guidelines provided by the Texas Health and Human Services Commission and the Center for Disease Control, the simplest way to avoid COVID-19 is to limit your children’s exposure to others.
We are Open!
Due to the escalation of COVID-19, the Texas Workforce Commission (TWC) and other state agencies are establishing strategies to mitigate the impact of the disease. Workforce Solutions Alamo (WSA) will continue to track the developments and provide future updates. We will maintain regular business hours and you may contact us by phone or email if you have any further questions or concerns.
The WSA Child Care Services office has closed. We are still open for business and will continue to provide services and complete transactions via phone, mail, email, website, or fax.
CCS is experiencing a high volume of calls, all inquires are important to us. Please see the available options below for contacting CCS:
Call (210) 230-6300 and leave a message with your name and a call back number
Important: Please check your emails in the upcoming days for more updates.
Some providers have chosen to temporarily close their operations. If the provider your child(ren) attend has closed, you have the right to request a transfer. Please understand that there is a delay in transfers due to the number of requests we are receiving.
Taking Your Child to the Child Care Provider
You may experience changes in the drop off and pick up process at your Child Care Provider location due to recent recommendations from Child Care licensing, including:
Limiting who has access to the Provider location
Taking the temperature of each person upon arrival each day
Requiring pick-up/drop-off of children outside of the operation
Providing individual meals/snacks (no family style meals)
Denying entry to any person who meet certain criteria
The recommended changes above could impact your ability to use your swipe card or attend care. All absences beginning March 1, 2020 have been determined to be COVID-19 related and will not count towards the maximum absences allowed. The Texas Workforce Commission will monitor the COVID-19 situation and make a future determination on when this absence policy will conclude.
A temporary change in a parent’s ongoing status in work, education, or training does not affect a child’s ongoing eligibility for childcare services. A break in activity related to COVID-19, will be treated as “temporary” even if the break extends beyond three months, as long as the parent is expected to return to work/education/training. However, if a parent is not participating in, or is not scheduled to participate in, work, training, or education activities after COVID-19-related issues end, the temporary displacement is considered a permanent loss, and care would be subject to termination pending a three-month job search period.
Income and Work Hour Fluctuations
Parents may be required to increase their work hours, for example, as a result of other coworkers’ inability to work, or based on increased demand for services. These increased work hours may result in temporary increased earnings. Alternatively, parents who experience work interruptions may face reductions in overall work hours. These temporary irregular fluctuations in earnings or work hours will not affect eligibility.
Due to a high volume of transactions, WSA plans to extend eligibility for active referrals with upcoming eligibility end dates. Parents with eligibility dates in April will be extended to June and parents with eligibility end dates in May will be extended to July. Parents affected will be notified by email about their new end dates.
We are Open!
Due to the escalation of COVID-19, the Texas Workforce Commission (TWC) and other state agencies are establishing strategies to mitigate the impact of the disease. Workforce Solutions Alamo (WSA) will continue to track the developments and provide future updates. We will maintain regular business hours and you may contact us by phone or email (preferred) if you have any further questions or concerns.
CCS is experiencing a high volume of calls; all inquiries are important to us. If you are unable to get through the main number, please feel free to dial your Provider Services staff directly or send an email.
Letters B, C, and D
Brenda (210) 230-6332 or email@example.com
Letters E, M, N, O, U, and V
Jessica (210) 230-6334 or firstname.lastname@example.org
Letters G, H, I, and K
Ramona (210) 230-6335 or email@example.com
Numbers, Letters A, F, P, W, Y, and Z
Jennifer (210) 230-6333 or firstname.lastname@example.org
Letters Q, R, S, and T
Melissa Brice (210) 230-6319 or email@example.com
Letters J and L Bertha
(210) 230-6365 or firstname.lastname@example.org
Provider Services Supervisor
Yvonne (210) 230-6325 or email@example.com
You may also drop off paperwork at the drop box which is located at 3652 Bluemel Road San Antonio, TX 78229.
Child Care Regulation Changes
On March 31st, Governor Abbott issued Executive Order GA 14 implementing Essential Services and Activities Protocols for the entire state of Texas. The protocols allow exceptions for essential activities and services based on the Department of Homeland Security’s Guidelines.
Child day care operations are encouraged to remain open to serve essential service employees and children receiving protective daycare services authorized by the Department of Family & Protective Services (DFPS).
Who Can Attend?
Child care services can only be provided for essential service employees and for children receiving protective day care services. Examples of essential services include healthcare, grocery stores, banking and financial services, utilities, child care for essential service employees, and government services.
Confirming a Parent’s Essential Status
The Provider must ensure they are only providing child day care to essential service employees and to children receiving protective day care services. All parents must complete Form 7265 to indicate which approved essential service they are providing or Form 7264 to indicate they have been authorized by DFPS to receive protective day care services.
How Do Parents Know Which Providers are Open?
Child care operation who remain open to serve essential service employees and for children receiving protective day care services, are able publish their operation’s information on the new Frontline Child Care Portal.
April Parent Share of Cost
Please do not collect parent share of cost from CCS customers in April. WSA will be paying a supplemental amount to each provider with children enrolled to cover the parent share of cost. The amount you will be paid is being determined by the TWC and has not yet been finalized.
Note: You will be paid the supplemental amount even if your facility is experiencing a temporary closure. As always, WSA encourages all providers to remain open.
Reporting Closures to Child Care Licensing
Child Care Licensing implemented their Emergency Management response plan. They are asking that you complete the following survey to update them on your operation status and condition.
WSA also uses this information which is shared daily by Child Care Licensing. Please submit your status asap!
Essential Worker Funding
In an effort to support our Texas communities and families, the Texas Workforce Commission (TWC) has approved additional funding for essential workers. These essential workers will receive priority status on our waitlist. TWC has requested federal waivers for some eligibility requirements. Some of these waivers are still pending but we plan to start authorizing care for essential workers soon.
If you are interested in maximizing your capacity for essential workers, you may request the following changes to your operation through your online Child Care Licensing Account or by contacting your licensing inspector:
Adding services like night time care
Changing your hours or the days you are operating
Changing the ages served
Moving to a temporary location
Adjusting Ratio and Capacity
If you don't know who your current licensing inspector is, you can send an email to MSC@hhsc.state.tx.us
Frontline Child Care Task Force and Availability Portal
TWC has developed a new system statewide to track available child care options. TWC's Frontline Child Care Task Force and Availability Portal will be launched for parents the evening of April 1, 2020.
Thank you to all the providers who completed the WSA survey. We appreciate your responses and have provided them to TWC to help them generate the initial entries into the Frontline Child Care Task Force and Availability Portal.
Please fill out the Frontline Child Care Task Force and Availability Portal form as frequently as possible to ensure your facility is represented. Once live, we will be instructing parents to view the Portal to find available facilities.
WSA encourages providers to remain open during this crisis; however, temporary closures may be needed for sanitizing or other COVID-19 related issues. Reimbursements for active referrals will continue during temporary closures related to COVID-19. However, parents will have the right to transfer if needed.
WSA Child Care Services (CCS) providers will have a vital role in sustaining our economy and keeping children in a safe and healthy environment during this crisis. We appreciate your commitment to the families and communities you serve. We will continue to provide updates as they become available.
We have sent a number of emails to you over the past week in the hopes of providing information as soon as it becomes available. To help address any confusion, we have summarized the changes we have sent to date:
The WSA Child Care Services office has closed but will continue to provide services and complete transactions via phone, mail, email, website, or fax. CCS is experiencing a high volume of calls, so please dial your Provider Services staff directly or send an email (preferred).
Local and State closure orders do not apply to child care facilities. All child-care facilities should continue to follow the guidance from HHSC Child Care Licensing department, the Center for Disease Control (CDC) and the Texas Department of State Health Services (DSHS).
All absences beginning March 1, 2020 have been determined COVID-19 related and will not count towards the maximum absences allowed. TWC will make a future determination on when this absence policy will conclude.
All school age children will be reimbursed at full time rates while school districts remain closed if care is provided during this timeframe.
Reimbursements for active referrals will continue during temporary closures related to COVID-19. However, parents will have the right to transfer if needed.
Parents with eligibility end dates in April were extended to June and parents with eligibility end dates in May were extended to July. Providers effected were notified by email about the child's new end dates.
The April Parent Share of Cost will be paid by WSA. Do not collect Parent Share of Cost from the parent.
Providers need to report operating status to Child Care Licensing
Providers struggling to purchase food and supplies may be able to order from Ben E. Keith on orders of $500 or more. Contact is Miguel G. Lopez at firstname.lastname@example.org.
Call (210) 230-6300 or 1 (800) 204-7905. Our phone system is automated and will prompt you to the appropriate staff.
Fax (210) 227-2716
Office Location: 9725 Datapoint, San Antonio, Texas 78229