At Workforce Solutions Alamo (WSA), the health and well-being of our employers, employees and communities is our top priority. We understand the concern and uncertainty you may be feeling because of the effects of COVID-19, and we are committed to being responsive to your needs as the situation evolves.
Due to the escalation of COVID-19, the Texas Workforce Commission (TWC) and other state agencies are establishing strategies to mitigate the impact of the disease. Workforce Solutions Alamo (WSA) will continue to track the developments and provide future updates. We will maintain regular business hours and you may contact us by phone or email if you have any further questions or concerns.
The WSA Child Care Services office has closed. We are still open for business and will continue to provide services and complete transactions via phone, mail, email, website, or fax.
CCS is experiencing a high volume of calls, all inquires are important to us. Please see the available options below for contacting CCS:
Call (210) 230-6300 and leave a message with your name and a call back number
Important: Please check your emails in the upcoming days for more updates.
Some providers have chosen to temporarily close their operations. If the provider your child(ren) attend has closed, you have the right to request a transfer. Please understand that there is a delay in transfers due to the number of requests we are receiving.
Taking Your Child to the Child Care Provider
You may experience changes in the drop off and pick up process at your Child Care Provider location due to recent recommendations from Child Care licensing, including:
Limiting who has access to the Provider location
Taking the temperature of each person upon arrival each day
Requiring pick-up/drop-off of children outside of the operation
Providing individual meals/snacks (no family style meals)
Denying entry to any person who meet certain criteria
The recommended changes above could impact your ability to use your swipe card or attend care. All absences beginning March 1, 2020 have been determined to be COVID-19 related and will not count towards the maximum absences allowed. The Texas Workforce Commission will monitor the COVID-19 situation and make a future determination on when this absence policy will conclude.
A temporary change in a parent’s ongoing status in work, education, or training does not affect a child’s ongoing eligibility for childcare services. A break in activity related to COVID-19, will be treated as “temporary” even if the break extends beyond three months, as long as the parent is expected to return to work/education/training. However, if a parent is not participating in, or is not scheduled to participate in, work, training, or education activities after COVID-19-related issues end, the temporary displacement is considered a permanent loss, and care would be subject to termination pending a three-month job search period.
Income and Work Hour Fluctuations
Parents may be required to increase their work hours, for example, as a result of other coworkers’ inability to work, or based on increased demand for services. These increased work hours may result in temporary increased earnings. Alternatively, parents who experience work interruptions may face reductions in overall work hours. These temporary irregular fluctuations in earnings or work hours will not affect eligibility.
Due to a high volume of transactions, WSA plans to extend eligibility for active referrals with upcoming eligibility end dates. Parents with eligibility dates in April will be extended to June and parents with eligibility end dates in May will be extended to July. Parents affected will be notified by email about their new end dates.
Due to the escalation of COVID-19, the Texas Workforce Commission (TWC) and other state agencies are establishing strategies to mitigate the impact of the disease. Workforce Solutions Alamo (WSA) will continue to track the developments and provide future updates. We will maintain regular business hours and you may contact us by phone or email (preferred) if you have any further questions or concerns.
CCS is experiencing a high volume of calls; all inquiries are important to us. If you are unable to get through the main number, please feel free to dial your Provider Services staff directly or send an email (preferred).
Letters B, C, and D
Brenda (210) 230-6332 or firstname.lastname@example.org
Letters E, M, N, O, U, and V
Jessica (210) 230-6334 or email@example.com
Letters G, H, I, and K
Ramona (210) 230-6335 or firstname.lastname@example.org
Numbers, Letters A, F, P, W, Y, and Z
Jennifer (210) 230-6333 or email@example.com
Letters Q, R, S, and T
Melissa Brice (210) 230-6319 or firstname.lastname@example.org
Letters J and L Bertha
(210) 230-6365 or email@example.com
Provider Services Supervisor
Yvonne (210) 230-6325 or firstname.lastname@example.org
You may also drop off paperwork at the drop box which is located at 3652 Bluemel Road San Antonio, TX 78229.
Survey Request - Tell Us Your Current Openings
This survey tells us your current openings, any difficulties you are experiencing, as well as allowing you to tell us how we can help you. Please be patient with us as we analyze the submissions.
WSA will be working with TWC and local partners to determine a way to distribute open slot information to the community. Please fill out the following survey to ensure your facility is represented.
Let us know how we can help!
Fifth Declaration of Public Health Emergency
Ron Nirenberg, Mayor of San Antonio, issued a Fifth Declaration of Public Health Emergency on March 23, 2020. The limits set by the Fifth Declaration of Public Health Emergency do not currently apply to Child Care Facilities.
To stay updated on the evolving Public Health Emergency Declarations, click on the link below.
April Parent Share of Cost
Please do not collect parent share of cost from CCS customers in April. WSA will be paying a supplemental amount to each provider with children enrolled to cover the parent share of cost. The amount you will be paid is being determined by the TWC and has not yet been finalized.
Note: You will be paid the supplemental amount even if your facility is experiencing a temporary closure. As always, WSA encourages all providers to remain open.
Reporting Closures to Child Care Licensing
Child Care Licensing implemented their Emergency Management response plan. They are asking that you complete the following survey to update them on your operation status and condition.
WSA also uses this information which is shared daily by Child Care Licensing. Please submit your status asap!
Essential Worker Funding
In an effort to support our Texas communities and families, the Texas Workforce Commission (TWC) has approved additional funding for essential workers. These essential workers will receive priority status on our waitlist. TWC has requested federal waivers for some eligibility requirements. Some of these waivers are still pending but we plan to start authorizing care for essential workers soon.
If you are interested in maximizing your capacity for essential workers, you may request the following changes to your operation through your online Child Care Licensing Account or by contacting your licensing inspector:
Adding services like night time care
Changing your hours or the days you are operating
Changing the ages served
Moving to a temporary location
Adjusting Ratio and Capacity
If you don't know who your current licensing inspector is, you can send an email to MSC@hhsc.state.tx.us
Frontline Child Care Task Force and Availability Portal
TWC has developed a new system statewide to track available child care options. TWC's Frontline Child Care Task Force and Availability Portal will be launched for parents the evening of April 1, 2020.
Thank you to all the providers who completed the WSA survey. We appreciate your responses and have provided them to TWC to help them generate the initial entries into the Frontline Child Care Task Force and Availability Portal.
Please fill out the Frontline Child Care Task Force and Availability Portal form as frequently as possible to ensure your facility is represented. Once live, we will be instructing parents to view the Portal to find available facilities.
All school-age children will be reimbursed at full-time rates while school districts remain closed if care is provided during this timeframe.
All absences beginning March 1, 2020 have been determined COVID-19 related and will not count towards the maximum absences allowed. TWC will monitor the COVID-19 situation and make a future determination on when this absence policy will conclude.
WSA encourages providers to remain open during this crisis; however, temporary closures may be needed for sanitizing or other COVID-19 related issues. Reimbursements for active referrals will continue during temporary closures related to COVID-19. However, parents will have the right to transfer if needed.
WSA remains committed to issuing timely reimbursements during this crisis and plans to reimburse providers as scheduled.
Parent Share of Cost
TWC anticipates parents will experience financial hardship during this crisis, therefore, plans to waive the parent share of cost temporarily and is working on calculating the amount of parent share of cost payment each provider will receive. Once effective, providers will not be allowed to collect the parent share of cost from parents. We will provide the effective date in future emails.
Due to a high volume of transactions, WSA plans to extend eligibility for active referrals with upcoming eligibility end dates. Parents with eligibility dates in April will be extended to June and parents with eligibility end dates in May will be extended to July. Providers affected will be notified by email about the child's new end dates.
WSA Child Care Services (CCS) providers will have a vital role in sustaining our economy and keeping children in a safe and healthy environment during this crisis. We appreciate your commitment to the families and communities you serve. We will continue to provide updates as they become available.
We have sent a number of emails to you over the past week in the hopes of providing information as soon as it becomes available. To help address any confusion, we have summarized the changes we have sent to date:
The WSA Child Care Services office has closed but will continue to provide services and complete transactions via phone, mail, email, website, or fax. CCS is experiencing a high volume of calls, so please dial your Provider Services staff directly or send an email (preferred).
Local and State closure orders do not apply to child care facilities. All child-care facilities should continue to follow the guidance from HHSC Child Care Licensing department, the Center for Disease Control (CDC) and the Texas Department of State Health Services (DSHS).
All absences beginning March 1, 2020 have been determined COVID-19 related and will not count towards the maximum absences allowed. TWC will make a future determination on when this absence policy will conclude.
All school age children will be reimbursed at full time rates while school districts remain closed if care is provided during this timeframe.
Reimbursements for active referrals will continue during temporary closures related to COVID-19. However, parents will have the right to transfer if needed.
Parents with eligibility end dates in April were extended to June and parents with eligibility end dates in May were extended to July. Providers effected were notified by email about the child's new end dates.
The April Parent Share of Cost will be paid by WSA. Do not collect Parent Share of Cost from the parent.
Providers need to report operating status to Child Care Licensing
Providers struggling to purchase food and supplies may be able to order from Ben E. Keith on orders of $500 or more. Contact is Miguel G. Lopez at email@example.com.
Call (210) 230-6300 or 1 (800) 204-7905. Our phone system is automated and will prompt you to the appropriate staff.
Fax (210) 227-2716
Office Location: 9725 Datapoint, San Antonio, Texas 78229