Family Responsibilities and CCAA

Parent’s Must:

  • agree to report changes that may affect eligibility within 14 calendar days including:
    • changes in family income or family size that would cause the family to exceed 85 percent of State Median Income (SMI) for a family of the same size
    • changes in work or attendance at a job training or educational program not considered to be temporary changes
    • any change in family residence, primary phone number, or e-mail (if available)
  • agree to report attendance through Child Care Attendance Automation (CCAA)
  • agree to pay the Parent Share of Cost (when applicable)

Parents must also abide by all other responsibilities and rules related to the CCS Program.

How Do I Report Changes?

How Do I Track My Child’s Attendance?

The CCAA system is designed to accomplish three goals:

  • Give parents the responsibility for reporting child care attendance;
  • Ease the burden of child care claims on child care providers and child care contractor staff; and
  • Provide tracking and independent verification that a child attended the child care facility.

Parents are required to use a swipe card to record attendance daily.

  • Parents must sign a Parent Agreement for the use of the Child Care Attendance Card.
  • Parents using a Licensed Child Care Center must use their card to swipe their children into care each day.
  • Parents using relative providers, registered or licensed family homes must call 1-866-960-6496 and use the Interactive Voice Response (IVR) system to record their child’s attendance daily.
  • Parents must use the attendance card to report attendance and absences.
  • All non-reported days (i.e. non-swipes) will be counted as an absence.
  • Parents may request up to three additional cards for anyone who will be dropping off or picking up their children from care.  Please note that the additional card holders must be over 16 years of age unless the parent of the child.
  • Parents must ensure the attendance card is not misused by secondary cardholders.
  • Parents must inform secondary cardholders of the responsibilities of using the attendance card.
  • Parents must ensure secondary cardholders comply with these responsibilities.
  • Parents must ensure the protection of attendance cards issued to them or secondary cardholders.
  • Parents must not designate the child care facility owner, director or relative care provider as a secondary cardholder.
  • Parents or secondary cardholders must not give the attendance card or the personal identification number (PIN) to another person, including the child care provider.  CCS staff will investigate all allegations of fraud and penalties may include termination of services and criminal prosecution.
  • Parents must report to CCS instances in which their attempt to record attendance was denied or rejected and cannot be corrected at the provider site.

If Parents do not report attendance or absences using the swipe card:

  • Not reporting attendance could result in an absence being counted for the days attendance was not recorded.
  • If a child exceeds forty (40) total absences during their current 12-month eligibility period, the child is discontinued from care and must sit out 60 days before re-applying for the Waitlist.
  • The provider may end a child’s enrollment with the provider if the child does not meet the provider’s established attendance policy.

You can review the CCAA parent agreement here.

Please watch the CCAA video here for a quick tutorial on the CCAA system.  *Please note that the video shows a check-out option.  You are no longer required to check-out.  One check-in per day is required.

Parents must call Child Care Services (CCS) at 210-230-6300 to report:

  • If your CCAA card is lost or stolen;
  • If the CCAA card is not received in a timely manner;
  • If the CCAA card is not working properly; or
  • If you suspect fraud and misuse of the CCAA system.

Attention CCS Parents: If your child care services are terminated, please keep your card if you plan on reapplying for services in the future. The same card will be used to report child care attendance in the future.

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