Frequently Asked Questions

Frequently Asked Questions

Do I qualify?
Below is a summary of the eligibility requirements for CCS:

  1. If you are a single parent household, you must be currently working and/or in job training or attending an educational program for a minimum of 25 hours or more a week.  If you are a two-parent household, you must BOTH be currently working and/or in job training or attending an educational program with each parent maintaining a minimum of 25 hours or more a week.
  2. You meet the income guidelines.
  3. Your child is a U.S. citizen, or legal immigrant, and under the age of 13 years of age or under 19 years of age with a disability.

I need child care – it is an emergency! What can I do?
Unfortunately, our program is not designed for emergency assistance. We are happy to determine if you are eligible for services, however, if funds are not available, you will need to be placed on a waiting list. If you need emergency services, you may dial 2-1-1.  Short term emergency child care services may also be available through Our City Cares at at (210) 230-6343.

Will I have to go on a waiting list?
If funding is unavailable, you will be placed on a waiting list. Once on our waiting list, you will need to update your information every 90 Days. Once the funding becomes available, you will be outreached from the waiting list.

Why was my name deleted from the waiting list?
In order to stay on the waiting list, it is imperative that you call and update your information every 90 Days. Your information will be purged if it is not updated in the required amount of time. We recommend that you call at least one to two weeks ahead of the expiration date to ensure your case is updated in a timely manner. It is important to remember to write down the date, time, and the name of the specialist you spoke with for future reference.

The provider I want has openings. Why do I have to be placed on a waiting list?
Our waiting list is for funding, not provider availability. You may want to ask your child care provider if they can offer you a sliding scale fee or scholarship while you wait for CCS funding to become available.

Which providers do I use once I am on the program?
Parental choice is what drives this program. You have complete control of the placement of your child. You may choose a provider who has an agreement to serve CCS children or use an eligible relative provider. Please see tab ‘Where Can My Child Go’ for more information.

What if I am on TANF (Temporary Assistance for Needy Families)?
You need to contact your nearest Workforce Solutions Center and ask about employment and training programs. If eligible, they will refer you to CCS. To locate your neighborhood Workforce Solutions Center, please click here.

What if I am looking for a job but not currently employed or in training?
In order to be eligible, you must be currently employed, in a job training, or attending an educational program. You can contact your nearest Workforce Solutions Center for job placement services.

I am in care and need to transfer to another provider. What can I do?
Call 210-230-6300 and follow the prompts, as there is an option to request a transfer.  You can also request a transfer by emailing

How is my co-payment determined?
Your cost of care is determined by your average gross monthly income before taxes, including ALL household income, such as overtime, commission, bonuses, incentive pay, other employment, etc., and the number of children receiving child care subsidy.  This fee is payable to the child care provider and it is mandatory that it is paid timely.

How Can I share my Success Story?

We want to know how the CCS Program has helped you and/or your family:

How Can I Rate My Recent Experience with CCS?

We strive to offer the very best customer service possible. Please help us improve by telling us about the service you received during your most recent experience with CCS:

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